How do I make an appointment at Esperanza?

New Dental Patients

  • Until further notice, we are unable to see new patients. If you are an existing Esperanza patient with an urgent dental need, please call the Dental Clinic at 215-302-3156, M-F from 9:00 am to 5:00 pm.
  • For more information about Dental care at Esperanza, please click here.

New Medical Patients

  • All new medical patients must begin care with a scheduled New Patient Exam appointment.
  • A limited number of New Patient Exam appointments become available on the first Wednesday of each month. Patients are encouraged to call for the first appointment rather than walking in.
  • Please call us at 215-302-3600 at 9:00 am the first Wednesday of the month, and one of our phone operators will help you to schedule an appointment at one of our three locations:

Hours of Operation: Monday-Friday, 9:00 am—5:00 pm

  • Once a New Patient Exam has been scheduled, you will be sent registration forms for completion.
  • New patients will bring completed forms to their first appointment, and should plan to arrive 30 minutes prior to the scheduled appointment time to review paperwork with receptionist.
  • Many appointments can be scheduled for the same day or later that week.
  • Please call us as soon as possible if you need to either cancel or reschedule your appointment, so that we can make your unused appointment available for someone else.
  • Uninsured patients will need a financial review done prior to the first appointment.

What should I bring to my appointment?

Please bring the following to each visit:

  • Your insurance card
  • Photo identification
  • Co-payment
  • Your medications
  • Diabetic log if you are diabetic
  • Noteall patients MUST bring their insurance card and official photo identification to the first appointment.
  • Please also bring information about your medical history, and a list of doctors or hospitals that you have visited and discharge summaries from recent hospital or specialist visits.
  • Payment is expected at the time of service (cash and credit card preferred).
  • We recommend that you write down questions that you want to ask.
  • For children, please bring their immunization records to their first visit to the health center.
  • Parents must accompany all minors (children under age 18) to appointments.

What do I do when I’m sick?

  • Please call the receptionist as early in the day as possible to schedule an appointment. Tell them you are sick and would like an appointment.
  • If no appointment is available that day, a nurse will call you back to discuss your illness and determine the best course of action.
  • If you come in without calling ahead first, please know you may need to wait a while before you can be seen.

How do I reach someone after Esperanza is closed?

If you are having a true medical emergency, please first call 911 or go to the nearest emergency room.

  • For other urgent medical issues that occur after Esperanza is closed, please call 215-302-3600 (Medical) or 215-302-3156 (Dental) and follow the prompts to connect with the answering service.
  • Please leave a message with the answering service, along with the telephone number where you may be reached. The on-call clinician will return your call as soon as possible to advise you on a treatment plan.
  • Please call again if you have not heard from the clinician in 30 minutes.