sharing reflections by several staff members and a patient about how they have experienced hope through Esperanza in a year marked by many difficulties, disappointments and suffering.
Families are struggling with logistics of online schooling, insomnia is pervasive, anxiety is off the charts. We have seen death, we have seen rally cries for justice, we have seen destruction. We, along with our patients, are feeling tired, afraid, bored, stuck, lonely. To say 2020 has been difficult is putting it very kindly, and it can be hard to see where and how the Lord is at work amongst injustice, fear, isolation, even death.
But, we believe God is at work, even though we “see through a glass, darkly” as 1 Corinthians 13:12 tells us. We press onward, having faith that even our fatigue-laden efforts may bring some small relief and kindness to the patients we so dearly love. We pray that the listening ear we provide may help curb the loneliness of some and help them to feel heard, validated, loved. As we listen to confusion and unanswerable questions, we do our best to hold space for this. We do not have perfect answers, but we can offer our presence—and it turns out that presence is a powerful antidote to hopelessness. It helped one patient who was close to ending their life to not give up; helped another patient become more open to medication that could help improve their depression; and helped yet another feel human connection when they were sorely lacking this. We and our patients are weary, but Hope is still alive. May we cling to this hope even when all feels lost, naming beauty where we find it, and seek to bear one another’s burdens well so as to sustain this sacred work set before us.
A PERSONAL TESTIMONY FROM TRAZANNA
What impacts you the most about our patient care?
“Due to the COVID virus pandemic and not having insurance initially, the way that Esperanza’s entire team has treated me has been nothing but outstanding—excellent treatment! They are understanding, and I think the thing that really helped me the most is their behavioral health department. I want to tell you something, this treatment has been phenomenal…if I had not had these services through Esperanza, I don’t know how I would’ve made it through. I will say it this way: they always made me feel like I mattered. It didn’t make a difference between which doctor, which nurse, which staff…anybody there served me.”
“I honestly was embarrassed by having to seek therapy, but there has not been a day that I have been with Esperanza where they have made me feel like that. For me, it is like having a second home and a second family.”
“Anyone could tell you just how scared I was as I passed through a difficult time this year. Even after some time had passed since a visit and referral, someone from the behavioral health department still contacted me to make sure that I was okay and to see if there was anything they could help me with. I don’t know where I would be if the team had not been there.”
OUR IMPACT: RESPONDING TO COVID-19
COVID-19 Tests Performed (patients and non-patients)
Total: 4,187 # of Positive Tests: 743 % Positive: 18%
Total Telehealth Visits Provided
Medical-11,444 Behavioral Health – 6,946 Dental – 928