Make an Appointment

How do I make an appointment at Esperanza?

Please call us at 215-302-3600 (Medical) or 215-302-3156 (Dental) during our regular hours (below) and one of our phone operators will help you to schedule an appointment at one of our three locations:

Hunting Park and Kensington Sites 

Hours of Operation:  Monday-Friday, 9:00 am—5:00 pm and Saturday, 9:00 am—12 noon

Fifth Street Site 

Hours of Operation:  Monday- Friday, 9:00 am—5:00 pm

Dental Clinic (@ Kensington & Allegheny)

Hours of Operation:   Monday-Friday, 9:00 am—5:00 pm and 1st and 3rd Saturday of each month, 9:00 am—12 noon

  • All new patients must begin care with a scheduled New Patient Exam appointment. A limited number of New Patient Exams become available on the first Wednesday of each month. Patients are encouraged to call for the first appointment rather than walking in.
    • Once a New Patient Exam has been scheduled, you will be sent registration forms for completion. New patients will bring completed forms to their first appointment, and should plan to arrive 30 minutes prior to the scheduled appointment time to review paperwork with receptionist.
    • Uninsured patients will need a financial review done prior to the first appointment.
    • Many appointments can be scheduled for the same day or later that week.
    • Please call us as soon as possible if you need to either cancel or reschedule your appointment, so that we can make your unused appointment available for someone else.

What should I bring to my appointment?

Please bring the following to each visit:

  • Your insurance card
  • Photo identification
  • Co-payment
  • Your medications
  • Diabetic log if you are diabetic
  • Note – all patients MUST bring their insurance card and official photo identification to the first appointment.
  • Please also bring information about your medical history, and a list of doctors or hospitals that you have visited and discharge summaries from recent hospital or specialist visits.
  • Payment is expected at the time of service (cash and credit card preferred).
  • We recommend that you write down questions that you want to ask.
  • For children, please bring their immunization records to their first visit to the health center.
  • Parents must accompany all minors (children under age 18) to appointments.

What do I do when I’m sick?

  • Please call the receptionist as early in the day as possible to schedule an appointment. Tell them you are sick and would like an appointment.
  • If no appointment is available that day, a nurse will call you back to discuss your illness and determine the best course of action.
  • If you come in without calling ahead first, please know you may need to wait a while before you can be seen.

How do I reach someone after Esperanza is closed?

If you are having a true medical emergency, please first call 911 or go to the nearest emergency room.

  • For other urgent medical issues that occur after Esperanza is closed, please call (215) 302-3600 (Medical) or (215) 302-3156 (Dental) and follow the prompts to connect with the answering service.
  • Please leave a message with the answering service, along with the telephone number where you may be reached. The on-call clinician will return your call as soon as possible to advise you on a treatment plan.
  • Please call again if you have not heard from the clinician in 30 minutes.